Política de envio

Shipping & Delivery Policy

Last Updated: 2025-10-29

At  Luciefur Jewelry, we are committed to ensuring your beautiful creations arrive at your doorstep safely and in a timely manner. Please review our shipping policy below for details.

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1. Processing Time

• What is Processing Time?
  This is the time it takes for us to carefully prepare your order for shipment. This includes quality checks, careful packaging, and handing it off to our shipping carrier.

• Our Commitment:
  All orders are processed within 1-3 business days (excluding weekends and public holidays) after we receive your order and confirm your payment.

  Please note: During peak seasons (like holidays or major sales events), processing times may be slightly longer. We will notify you via email if there are any significant delays.

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2. Shipping Methods & Estimated Delivery Times

Once your order ships, you will receive a shipping confirmation email with your tracking number, so you can follow your package's journey.

Please Note:

• Estimated vs. Guaranteed: The delivery times above are estimates provided by our carriers and are not a guaranteed delivery date. Delays due to customs, weather, or carrier issues can occasionally occur and are beyond our control.

• International Customs & Duties: For orders shipped outside of [China, e.g., the USA], any applicable customs duties, import taxes, or brokerage fees are the responsibility of the customer.Luciefur Jewelry has no control over these charges and cannot predict what they may be. We recommend contacting your local customs office for more information.

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3. Shipping Restrictions & PO Boxes

• We currently ship to most countries worldwide. If we are unable to ship to your location, we will contact you promptly for a refund.

• For your security, we highly recommend shipping to a physical, street address. We cannot deliver to P.O. Boxes via expedited or express services. Orders placed with a P.O. Box address will automatically be shipped via Standard Shipping.

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4. Order Tracking

As soon as your order leaves our studio, you will receive a shipping confirmation email with a tracking number and a link to monitor your package's progress. If you have an account on our site, you can also track your order by logging in.

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**5. What If My Order Is Delayed or Lost?

• Delays: Most delays are handled by the shipping carrier. Please use your tracking number for the most up-to-date information. If your tracking information has not updated for an extended period, please contact us at [service@Luciefur.com] and we will do our best to assist you.

• Lost Packages: If the carrier confirms your package is lost in transit, we will either reship your order at no cost to you or provide a full refund. Please allow sufficient time for the carrier's investigation before a package is officially declared lost.

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6. Incorrect or Damaged Shipment

Your satisfaction is our priority. If you receive an incorrect item, or if your order arrives damaged, please contact us within 3 days of delivery at [service@Luciefur.com] . Please include your order number and photos of the damaged product or packaging. We will resolve the issue promptly by sending a replacement or issuing a refund.

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Need Help?

If you have any questions about shipping that weren't answered here, please don't hesitate to contact our friendly customer service team at [service@Luciefur.com] . We're here to help!